We carried out a customer feedback survey to improve customer satisfaction and identify the key reasons why our customers chose TrueStrike, here is a snapshot of the results.
Q: Would you recommend TrueStrike to your friends or other golfers?
- Yes – I’ve already told my friends/golfers
- Yes, I might in the future
- No, probably not
From those that responded to our survey 85% said Yes – I’ve already told my friends/golfers and 15% said Yes, I might in the future.
Q: What made you recommend TrueStrike?
- Health Benefits – Protects me from injury
- Realistic Feedback – Helped reduce my handicap
- Something else
Answers were an even split, 50% said Health Benefits – Protects me from injury and the remaining 50% stated Realistic Feedback – Helped reduce my handicap
Q: What else would you like us to know (positive or constructive feedback)?
Here are just some of the comments of those surveyed:
“The spin numbers we got from your mat is the closest to real turf I have seen. And you should advertise this more. People doing iron fittings of crappy mats are seldom happy with their results when they get onto real grass.”
“Think it’s a great mat and like that you can buy additional parts when you need them but it is a little pricey but a really good practice mat.”
“Best mat I’ve ever used.”
This customer feedback reaffirms our reasons for developing TrueStrike in the first place, the need and the desire amongst golfers for a realistic performing practice surface as well as one that protects them from injury. While this is just a snapshot, overall there are many benefits to choosing TrueStrike for your golf practice.