Customer Feedback Survey

We carried out a customer feedback survey to improve customer satisfaction and identify the key reasons why our customers chose TrueStrike, here is a snapshot of the results.

Q: Would you recommend TrueStrike to your friends or other golfers?

  • Yes – I’ve already told my friends/golfers
  • Yes, I might in the future
  • No, probably not

From those that responded to our survey 85% said Yes – I’ve already told my friends/golfers and 15% said Yes, I might in the future.

Q: What made you recommend TrueStrike?

  • Health Benefits – Protects me from injury
  • Realistic Feedback – Helped reduce my handicap
  • Something else

Answers were an even split, 50% said Health Benefits – Protects me from injury and the remaining 50% stated Realistic Feedback – Helped reduce my handicap

Q: What else would you like us to know (positive or constructive feedback)?

Here are just some of the comments of those surveyed:

“The spin numbers we got from your mat is the closest to real turf I have seen. And you should advertise this more. People doing iron fittings of crappy mats are seldom happy with their results when they get onto real grass.”

“Think it’s a great mat and like that you can buy additional parts when you need them but it is a little pricey but a really good practice mat.”

“Best mat I’ve ever used.”

This customer feedback reaffirms our reasons for developing TrueStrike in the first place, the need and the desire amongst golfers for a realistic performing practice surface as well as one that protects them from injury. While this is just a snapshot, overall there are many benefits to choosing TrueStrike for your golf practice.

You can read more customer feedback in our facility and PGA testimonials and what our golfers say section.